Good hotel management is multi-dimensional. People look at the financial success, service levels and the facilities offered to create the perfect hotel. We believe it is a combination of guest satisfaction and financial return. We focus with much attention to detail on the quality of the product, thereby creating an environment within which management can achieve goals and objectives set by themselves, owners, and clients alike. Our model of setting up new hotels and assisting with the re-brand/re-launch and management of existing hotels ensures that owners retain full control of their properties without compromising identity or staff capacity. We use experts in the field to train current and new staff to operate the hotel themselves without supervision. We retain involvement with monthly visits, performance appraisals and consulting, but the day to day operations are performed by the owner’s staff.

Excellent management is achieved through the implementation of appropriate ISO aligned Standard Operating Practices/Procedures (SOP’s) that function in harmony with the management operating system of the hotel. A functioning hotel/resort/lodge is achieved by combining management and marketing forces. These two departments are crucially important to the success of any hotel and should work from the same budget and business plan to ensure the attainment of management and owner objectives. Once marketing and management are working in the same framework and towards the same goal, the rest of the operations will fall into place. A management system like Fidelio for instance can either be the success or downfall of any hotel. In many instances the marketing and management can be of the best quality, but converting marketing into reservations and confirmed bookings can let the business down.

Through our years of experience, we have ensured that the expertise vesting in our staff and consultants focuses on the training of employees and future employees.